Last updated: 25 August 2026
Return window
You can return items within 35 days of receiving your order. Customers in the EU and the UK also have the statutory right to withdraw from the purchase within at least 14 days of receipt, and nothing here limits that.
Condition
Items have to come back in original condition: unworn, unwashed, unaltered, and with the Amala Atelier label and all tags still attached. We cannot take back anything that smells of perfume or smoke, or that shows wear at the cuffs, collar or hem.
How to return
Start your return at the Return Portal, or email amalaatelier1@gmail.com with your order number. You will get return instructions by email.
Return shipping cost
If you register your return within 14 days of delivery, return shipping costs a flat €5.99, which we deduct from your refund. After those 14 days, and up to the 35-day limit, you arrange and pay for the return yourself.
Refunds
Once your return reaches us and passes inspection we refund to the original payment method within 7 business days. Depending on your bank it can take a few more days to show on your statement. Original shipping charges are not refunded.
Exchanges
We do not swap items directly. Return the item for a refund and place a new order in the size you want, so your size is not held up waiting for the return to arrive.
Faulty or wrong items
If an item arrives damaged, faulty, or is not what you ordered, email amalaatelier1@gmail.com with your order number and a photo. We cover the return cost in that case and either replace the item or refund you in full, including the original shipping. This is on top of your statutory rights.
What we cannot take back
Final sale items, used or damaged items, underwear and swimwear cannot be returned, unless they are faulty.
Contact
THE QUALITY GROUP LIMITED
3 Arbuthnot Road
Central, Hong Kong S.A.R.
BR No. 81079246
Email: amalaatelier1@gmail.com or jeszelmelencio1@outlook.com
Phone: +1 754 251 4355